Privacy Policy Overview

Privacy Policy for Durbinn

At Durbinn, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

To provide you with the best service possible, we may collect the following types of personal information:

• Personal Identification Information: This includes your name, email address, phone number, and any other details you voluntarily provide when you sign up for our services, engage with us on our website, or communicate with our customer support team.

• Usage Data: This refers to information about how you interact with our website or services, including IP addresses, browser type, pages visited, time spent on our website, and any other behavioral data that helps us enhance your user experience.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your interaction with our website. These help us understand your preferences and analyze traffic patterns. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your experience with our website.

2. Data Provided by Third-Party APIs

We utilize APIs from third-party platforms such as Meta (including Facebook, Instagram, Business Suite, Meta Networking), Google, and other trusted sources to gather relevant customer data. This data is provided to us by these platforms and is used for the purposes of marketing, customer analysis, and improving our services. It is important to note that we do not collect or store any personally identifiable information beyond what is shared by these third-party services.

• Meta APIs: We use Meta’s advertising and business tools to analyze customer behavior and tailor marketing strategies to help grow your business. Data gathered through these platforms helps us deliver personalized experiences.

• Google APIs: We leverage Google’s advertising services and analytics to further optimize your marketing campaigns and track the success of your business strategies.

These third-party platforms may use your data according to their own privacy policies, and we encourage you to review these to understand how they handle your information.

3. Advertising Services and Refund Policy

• Advertising Services: Durbinn uses Meta and Google’s advertising platforms to promote your business. The amount spent on these advertising services is non-refundable, as it is directly managed and processed by Meta, Google, and other advertising networks. Once the payment is made for these services, we do not have control over refunds related to advertising spend.

• Service Charges Refunds: Charges for services provided directly by Durbinn (such as marketing consultations, data analysis, etc.) are refundable within 15 days of payment, provided there is a valid reason for the refund. Please contact our support team within this period to request a refund. We will assess your request and process the refund accordingly if it meets our criteria.

4. How We Use Your Information

The data we collect is used for the following purposes:

• To Provide and Improve Our Services: We use your data to offer our services, enhance the performance of your campaigns, and improve customer experience.

• Personalized Marketing: By analyzing customer preferences and behaviors, we can create personalized marketing strategies tailored to your needs, which helps increase engagement and conversions.

• Customer Support: Your information allows us to offer you more effective and personalized customer service, ensuring that any inquiries or issues are addressed promptly.

• Analytics and Insights: We may use your data to monitor the effectiveness of our services, analyze trends, and optimize your marketing efforts.

5. How We Protect Your Information

We take the security of your personal information very seriously. To protect your data, we implement various security measures, such as:

• Encryption: We use encryption technologies to protect sensitive data during transmission.

• Secure Servers: Our website and services are hosted on secure servers with firewalls and other security features to prevent unauthorized access.

• Access Control: Only authorized personnel have access to personal data, and they are required to adhere to strict privacy policies.

While we take every precaution to protect your data, no method of data transmission over the Internet is entirely secure. Therefore, we cannot guarantee the absolute security of your data.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who help us manage our business operations or provide services to you, such as:

• Marketing Partners: We may share non-personally identifiable information with our marketing partners for the purpose of optimizing our advertising campaigns.

• Service Providers: We may use third-party vendors to assist in running our website or services, and these vendors may have access to your information to the extent necessary to perform their duties.

These third-party entities are required to keep your information confidential and only use it for the purposes outlined in this policy.

7. Third-Party Links

Our website may contain links to external websites that are not operated by Durbinn. We have no control over the content and privacy practices of these sites, and therefore, we are not responsible for their policies. We encourage you to review their privacy policies before sharing any personal data.

8. Your Rights and Control Over Your Data

You have the right to access, modify, or delete your personal data at any time. If you wish to exercise these rights, or if you want to opt out of marketing communications, please contact us at the details provided below.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data privacy rights have been violated.

9. Data Privacy and Business Growth

At Durbinn, Our privacy policy focus on your privacy and business growth are our top priorities. We are committed to maintaining the confidentiality of your personal information and utilizing it in ways that foster long-term success and development. We strive to ensure that your data is handled with the utmost care and that any insights we generate help your business thrive.

10. Changes to This Privacy Policy

Durbinn reserves the right to update this Privacy Policy as necessary. Any changes will be reflected on this page with an updated revision date. We encourage you to periodically review this page to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Contact

contact@durbinn.com